Kiara Pullover in Ivory

NOTE: THESE ARE READY GARMENT MEASUREMENTS AND NOT BODY MEASUREMENTS. PLEASE SEE SIZE CHART CAREFULLY.

Our manufacturing facility is located in Gurugram, Haryana. Items are shipped within 72 WORKING HOURS of placing the order.  As most of the garments are made on order, it might take a tad bit longer to ship out but we assure you we are working towards dispatching your order from the moment it is placed. 

• Our facility dispatches orders from Monday to Saturday
• Once an order is shipped, it takes 2-4 working days to reach you based upon your location
• Upon dispatch you will receive tracking details via Whatsapp, sms and email
• COD is available for maximum value of INR 10,000 per order 
• You can email us on teamlolasdelhi@gmail.com for any questions related to shipping 

We are dedicated to ensuring that your shopping experience on our website is as seamless as possible. Our unwavering commitment to delivering the highest quality products is at the heart of what we do. We firmly believe in providing premium quality and ensuring the perfect fit for all our items.

However, we acknowledge that perceptions of quality and fit can vary among individuals. Therefore, at Lolaa , we offer the flexibility of product exchange to guarantee your complete satisfaction.

RETURN/EXCHANGE POLICY

We are delighted to offer return/exchange services for all clothing, prioritising your satisfaction. It's important to note, however, that due to hygiene considerations, we are unable to accept returns or exchanges for items falling within the following categories:

• Swimwear
• Bodysuits
• Lingerie & Bralettes
• Bags & Accessories

For returns (RETURN FOR STORE CREDIT ONLY) or SIZE EXCHANGE, these items must remain unused, unaltered, and unwashed, and they should be returned in their original packaging with the tags intact. Please be aware that packages not meeting these conditions will not pass our quality control (QC) checks and hence will be result in return to the customer without any appeal.

WE OFFER A 5 DAY EXCHANGE/RETURN

• Request return (for store credit only) or size exchange within 5 days of delivery and inform us upon receiving the product. For assistance, please email us at teamlolasdelhi@gmail.com include order number in the subject, an image of the received product and list your concern.
• Our email response time is 24-48 hours, and we appreciate your patience.
• In most pincodes we offer a reverse pickup. It typically takes 2-3 days, and we kindly request that the pickup is to be completed in a single visit to ensure no further delays in the process. As for the pincodes that do not allow a reverse pick up, we will reach out to you via email with information to where to self-courier the article(s).
• We do not offer paid postage returns. The customer is liable for a reverse pickup charge of INR Rs.200/-
• Store credits/Size Exchanges will be initiated after the item is received in the vicinity and passed quality control at our warehouse.
• In case of COD orders, the amount of store credit obliged will be after deducting COD + Freight charges.
• When handing over the product to the delivery person, please take a picture or video as proof for any potential future disputes.
• Products obtained during SALE or Promotion are not eligible for exchange, replacement, or store credit.
• We only provide assistance between 10:00 AM to 5:00 PM
• Products purchased with store credits or those that are replacements themselves are not eligible for further exchange, replacement, or store credit.
• If products get damaged or are defective during transit, we dispatch replacements within 24 hours to ensure your satisfaction.
• Please ensure that you only hand over the products specified in your return/exchange request to the pickup person. We are not responsible for additional products sent by mistake during pickup.
• To prevent any loss or damage during transit, securely pack the exchanged items.
• Please include the shipping label when returning the parcel to an agent or even when you are sending via self courier.

NOTE: NO STORE CREDIT ELIGIBILITY IN THE FOLLOWING CONDITIONS:

• Damage/Defective/Missing Items, Manufacture defects: We promptly ship new products in such cases. While our products undergo numerous quality control checks, we do not offer store credits for these instances strictly.
• Fitting Issues: Product sizes are clearly mentioned in the description, so please measure carefully.
• Order Modification/Cancellation: Once a shipment is in transit, we cannot modify or cancel your order. However, you can initiate an exchange within 5 days of receiving the product or amount will be added in a form of store credit.
• Products those bought from sale section.
• Store Credits: The validity of store credits are for 60 days from the date of issuance.
• The validity of an issued store credit cannot be extended at any given point or circumstance. Please ensure to use within time frame allotted. We will not be held responsible for unused store credits.